The Digital Service Standard for Wales describes principles to help public sector organisations provide better services. The standard is grouped into three themes: meeting user needs, creating good digital teams and using the right technology. It was developed by the Centre for Digital Public Services, which has since transferred into Welsh Government as part of the Digital Public Services Wales Directorate.
Govforms helps Welsh public sector teams build digital services that support these themes. It gives teams a practical way to create bilingual, accessible and user-centred services that can be tested, deployed and improved over time.
Govforms does not replace service design, user research or governance. Teams still need to understand their users, test their service and make sure it meets the requirements of their organisation. Govforms helps turn that work into a working digital service.
Govforms helps teams build services around what users need to do.
Teams can create:
This helps users complete services more easily and avoids asking unnecessary questions.
Welsh public services often need to be available in both Welsh and English.
Govforms supports multilingual services, helping teams create journeys that can be delivered in Welsh and English from the start.
This can help teams:
Teams remain responsible for translation quality, Welsh language standards and organisational language policies.
Govforms uses accessible public sector design patterns and components, helping teams create services that work for more people.
This supports users who may rely on:
Teams should still test services with users and carry out accessibility checks before going live.
The Digital Service Standard for Wales encourages public sector organisations to create effective digital teams and improve services over time.
Govforms supports this by allowing teams to:
This helps service teams keep improving after launch.
Govforms is designed for public sector digital services, not just simple online forms.
Teams can use it to build:
Govforms helps teams choose a configurable platform that supports secure data capture, accessibility, integration and ongoing service improvement.
Govforms includes features that help teams handle service data responsibly, including:
Teams remain responsible for data protection, privacy notices, information governance and any required assessments.
When preparing for internal review or assurance, teams using Govforms can gather evidence such as:
Govforms helps provide the working service and supporting platform features, but each organisation remains responsible for meeting the Digital Service Standard for Wales and its own governance requirements.
Govforms helps Welsh public sector teams build bilingual, accessible and user-centred digital services that support the Digital Service Standard for Wales.
It gives teams a practical way to design, test, launch and improve services in Welsh and English, while supporting secure data capture, integrations and public sector delivery patterns.
