Scottish public sector services need to be accessible, inclusive, secure and designed around the people who use them. Teams are expected to create services that are easy to understand, work across different channels and can be improved over time.
Govforms helps Scottish public sector teams build digital services that support these goals. It gives teams a configurable Digital Service Builder for creating forms, applications, surveys, calculators, casework services and other public sector journeys.
Because Scottish public sector organisations may follow different internal governance, assurance and design requirements, Govforms should be used alongside the relevant organisational standards, policies and approval processes.
Govforms helps teams create services based on what users need to do, rather than how an organisation is structured internally.
Teams can build services that:
This makes services easier to test with users and improve based on evidence.
Govforms services use accessible public sector design patterns and components.
This helps teams build services that work for people using:
Teams should still test services for accessibility and check that their content, documents and uploaded files meet the required standards.
Many public services involve more than one step, team or system. Govforms supports joined-up journeys through:
This helps teams build services that feel joined up for users, even when the operational process behind the service is more complex.
Govforms can be used for many Scottish public sector use cases, including:
This means teams can use one platform for a wide range of digital service patterns.
Govforms includes features that help teams manage data safely and responsibly, including:
Teams remain responsible for privacy, data protection impact assessments, information governance and organisational approvals.
Govforms supports continuous improvement by allowing teams to:
This helps teams respond to user feedback and operational learning without needing to rebuild the service from scratch.
When preparing for internal assurance, governance or service review, teams using Govforms can gather evidence such as:
Govforms helps teams create the digital service, but each organisation remains responsible for meeting its own standards, policies and governance requirements.
Govforms helps Scottish public sector teams build digital services that are accessible, user-centred, secure and easy to improve.
It supports a wide range of service types, from simple applications and surveys to more complex casework, workflow and data-driven services.
