Use Cases

Universal Credit, passports, licences, company reg, planning, trademarks, patents.

Drag-and-drop builder, conditional logic, file uploads, address lookup, save-and-return, SharePoint.

Reduce application abandonment by 40%+ through guided journeys. Cut processing time with pre-validated, structured submissions. Eliminate manual data re-entry through direct system integration.

Passport/licence renewal, vehicle tax, council tax changes, address changes, annual returns.

API pre-population, version control, identity verification (OAuth/SSO), renewal reminders.

Slash renewal processing time by pre-populating known data. Reduce errors through validation at source. Prevent service lapses with automated expiry tracking and proactive reminders.

GOV.UK One Login, NHS login, HMRC account, DBS, right-to-work, benefit calculators.

OAuth 2.0/SSO, access controls, role-based permissions, custom domain branding.

Divert ineligible applicants before they invest time in full applications. Reduce contact centre calls from citizens applying for the wrong service. Enable self-service eligibility checking at scale.

REF/TEF submissions, Ofsted self-eval, CQC returns, planning docs, asylum evidence.

Secure upload (AV, compression, validation), repeating capture, PDF generation.

Eliminate incomplete submissions through validation at point of capture. Reduce evidence processing time through structured, classified uploads. Speed up decisions with AI-assisted document review and extraction.

GOV.UK Notify, NHS reminders, tax notices, benefit decisions, flood warnings.

Email actions, Notify API, configurable confirmations, Power Automate triggers.

Cut unnecessary contact centre calls through proactive status updates. Improve citizen comprehension with plain English, accessible correspondence. Reach underserved populations through multilingual automated messaging.

GOV.UK Pay, council tax, visa fees, R&D credits, VAT refunds, creative reliefs.

GOV.UK Pay integration, fee calculation, conditional routing, receipt PDFs.

Reduce payment errors through calculated fees and conditional routing. Accelerate refund processing with structured, validated claims. Detect fraudulent claims through pattern analysis across submissions.

Driving tests, GP appointments, visa biometrics, court hearings, vaccinations.

Date/time components, availability logic, confirmation workflows, calendar APIs.

Reduce no-shows through automated reminders and easy rebooking. Optimise resource allocation through demand pattern analysis. Improve citizen satisfaction with real-time availability and self-service.

Self Assessment, VAT, Companies House, gender pay gap, CQC, cyber incidents.

Repeating sections, validation rules, API submission, version control, audit trails.

Reduce rejection rates through real-time validation before submission. Cut processing time with structured, machine-readable returns. Flag anomalies and errors before they reach compliance teams.

UC casework, immigration, NHS triage, Ofsted workflow, MOD procurement.

Internal libraries, role-based access, SharePoint/Dataverse, Power Automate, QA/Prod.

Cut case processing time through automated triage and routing. Free caseworker capacity by eliminating manual data handling. Improve decision consistency through structured workflows and guided processes.

Land Registry, Companies House, MOT history, planning search, flood mapping.

Dynamic feeds (CSV/JSON), API lookups, conditional display, map visualisation.

Enable self-service data access, reducing FOI requests and manual lookups. Surface relevant data faster through intelligent search. Connect data discovery directly to transactional services.

Tax appeals, benefit tribunals, planning objections, parking penalties, SEND.

Multi-stage journeys, branching, evidence upload, case linking, deadline triggers.

Reduce appeal processing backlogs through structured digital submissions. Improve citizen access to justice through guided, accessible appeal journeys. Cut administrative overhead with automated deadline tracking and case linking.

Planning consultations, policy consultations, FOI, petitions, Research England surveys.

Survey patterns, Likert scales, free-text, anonymous, bulk analytics, prototypes.

Increase consultation response rates through accessible, mobile-friendly digital channels. Synthesise thousands of responses in hours, not weeks, through automated theme extraction. Generate structured evidence for policy decisions.

Right to work, modern slavery, gender pay gap, H&S, ICO registration.

Declaration pages, signature capture, attestation, audit trails, conditional routing.

Achieve near-100% compliance rates through proactive reminders and guided submissions. Create immutable audit trails for regulatory assurance. Automate gap analysis to identify non-compliant organisations before deadlines.

NHS opt-out, organ donation, power of attorney, research consent.

Consent checkboxes, privacy links, conditional flows, version control, UK hosting.

Simplify consent language so citizens understand what they’re agreeing to. Track consent versions and expiry automatically. Reduce data-sharing friction between departments while maintaining GDPR compliance.

Service dashboards, Ofsted tracker, air quality, flood warnings, NHS waits.

Real-time analytics, no cookies, server-side UK data, Power BI integration.

Detect service issues before users report them. Enable data-driven resource allocation through live operational intelligence. Provide transparency dashboards that build public trust.

Innovate UK, Arts Council, UKSPF, agricultural subsidies, COVID grants.

Multi-stage journeys, eligibility screening, upload, scoring forms, SharePoint.

Cut grant processing time from months to weeks. Detect duplicate and fraudulent applications before funds are disbursed. Enable real-time tracking of grant programme performance and spend.

NHS Freedom to Speak Up, HMRC fraud, Crimestoppers, safeguarding.

Anonymous submission, incident capture, secure upload, encrypted, ISO 27001.

Increase reporting rates through genuinely anonymous, easy-to-use channels. Accelerate investigation triage through structured, classified reports. Detect patterns across reports that individual investigators would miss.

Pothole reporting, planning boundaries, flood zones, fly-tipping, catchments.

Map components, OS/OpenStreetMap, postcode lookup, coordinates, address resolution.

Eliminate location ambiguity — a pin on a map replaces a paragraph of description. Optimise field team routing through geographic clustering. Enable spatial analysis that reveals patterns invisible in tabular data.

Passport photos, housing disrepair, road defects, receipt scanning.

File upload, image-to-PDF, auto-compression, AI Builder, API hooks.

Reduce manual document review by 60–80% through automated classification. Catch fraudulent or manipulated documents before they enter the system. Enable citizens to submit evidence by simply taking a photo.

Decision letters, inspection reports, planning notices, certificates.

PDF generation, SharePoint output, templates, custom branding, dynamic content.

Eliminate manual letter drafting with automated, personalised correspondence. Ensure every document meets accessibility standards without manual checking. Cut decision-to-notification time from days to minutes.

CCS frameworks, Contracts Finder, defence, NHS tenders, G-Cloud.

Multi-section bids, weighted scoring, upload, conditional routing, audit trails.

Reduce procurement cycle time through structured, validated bid submissions. Improve evaluation consistency with standardised scoring forms. Create auditable evaluation trails that withstand legal challenge.

Ofsted, CQC, food hygiene, building control, HSE, fire safety, MOT.

Mobile forms, geotagged photos, repeating sections, severity scoring.

Complete inspections faster with mobile-optimised, structured capture. Improve consistency across inspectors through guided assessment frameworks. Enable risk-based inspection scheduling through trend analysis.

Alcohol, taxi, street trading, HMO, waste carrier, marine, drones.

Conditional flows, fee calculation, upload, expiry tracking, renewal reminders.

Reduce licence processing backlogs through self-service digital applications. Prevent unlicensed activity through automated expiry tracking and enforcement triggers. Enable risk-based licence categorisation.

Voter registration, proxy/postal votes, nominations, petitions.

Identity verification, address validation, date-sensitive forms, GDS accessibility.

Increase democratic participation through accessible, multilingual registration. Detect duplicate registrations and prevent electoral fraud. Ensure no citizen is excluded by device, disability, or language.

DEFRA dead birds, flood, RIDDOR, cyber, chemical spills, maritime.

Mobile rapid-entry, geolocated pin-drop, photo upload, triage routing.

Cut incident reporting time from minutes to seconds with mobile pin-and-photo capture. Enable coordinated response through real-time geographic clustering. Trigger automated escalation when severity thresholds are breached.