Features

Digital Service Builder Features

Powerful service building tools built on the UK Design System with accessible UX, easy collaboration and unrivalled customization.​ Complete logical rules editor and dynamic content support, with easy-to-configure drop-in actions for pulling and sending data.​ Go live and get instant access to our complete service analytics dashboard.

Darcy AI Assistant
at your fingertips

Confidently use Govforms builder with Darcy AI. Answer any question about our features and general guidance or simply have Darcy implement the solution for you.

Prompt to service in seconds
Type a plain-English description of what you need  and Darcy generates a complete multi-page service. Questions are structured, matched to your content, and everything lands in the builder ready to edit.

Refine through conversation
The first draft is rarely the final version. Keep chatting with Darcy to reshape the service. Add pages, change the flow, update question wording, or add conditional logic. Each message refines the output. When you're happy, jump straight into the visual builder to make any final tweaks manually.

UX and Content Design Made Easy

Design, collaborate, and launch with accessible, GDS-compliant tools.

All the accessible patterns and components from the award-winning UK Design System, fully customisable.

Collaborate easily with comments, version history, and shared previews.

Manage access and share prototypes with roles, permissions, and design libraries.

Deploy instantly to QA or Production with full version control.

Smart Logic and
Workflow Engine

Automate, personalise, and connect every step of your service journey.

Intuitive rules editor for page flow, validation, and dynamic content.

Trigger post-submission actions like API calls, notifications, or approvals.

Support for dynamic templating and logic tags for advanced customisation.

Capture repeating content and map it downstream.

Pre-populate and transform data across connected services.

Pre-populate and transform data across connected services.

Map user data to integrated systems directly or use logic, calculation and transformation functions.

Rich and Powerful
Component Library

Design faster with ready-made templates, reusable components, and advanced configuration options.

Choose from our page templates and drop in components from our extensive library.

Add complex features like file uploads, postcode lookup, repeating data capture and mapping.

Group and manage components across your services with shared libraries.

Prototype immediately using default settings with no configuration required.

Create accessible out of the box user journeys that meets Web Content Accessibility Guidelines (WCAG) 2.2 (w3.org)

Configure as much or as little as you need using our extensive validation, logic, data feed and call-out action functionality.

Real-Time Analytics
and Auditability

Understand user behavior and performance instantly with privacy-compliant, server-side analytics.

Get real analytics showing 100% of the user activity on your service.

No analytics cookies - no need for annoying GDPR pop-ups.

All data automatically stored server-side in the UK, fully GDPR-compliant.

At-a-glance key metrics dashboard. Audit trail for live data with linked views.

Get dashboards for your services in both QA and Production.

Track page performance with hits, fails, and time-on-page data per hour and day.

Device and browser type breakdown.

Track page performance with hits, fails, and time-on-page data per hour and day.

Addresses, Maps and Geographic Lookups

Add powerful mapping and address functionality to your service with built-in UK and international support.

One-click integration with Ordnance Survey maps.

Built-in fallback support to OpenStreetMap maps and geographic data.

Drop-in mobile-friendly components allowing users to select geographic locations on a map, fetch geographic co-ordinates, nearest address and more.

One-click setup for UK postcode address lookup, or provide switching between UK and international addresses with customizable address fields.

Flexible handling of address and geographic data, allowing fine grained mapping of address lines, co-ordinates and other location data to your downstream systems.

Custom Branding
and
Style Control

Create services that look and feel like your organisation accessible, consistent, and on brand.

The latest award-winning UK Design System backed frontend for clean, accessible mobile-friendly services out-of-the-box.

Comprehensive look and feel customisation to fit with your organisation's branding.

Adjust header and footer text and images. Select colours and fonts.

Customize branding more deeply, overriding default style sheets using CSS or SASS.

Get dashboards for your services in both QA and Production.

Track page performance with hits, fails, and time-on-page data per hour and day.

Free brand customization service for your organisation to match your own corporate branding and website, just contact Govforms support!

Authentication and Access Control

Choose from seven authentication methods, control who can view or submit, and configure session behaviour to match your service's risk profile.

Anonymous access
Public-facing services with no sign-in required.

GOV.UK Notify magic link Passwordless email sign-in. No password management needed.

OIDC / OAuth 2.0
Connect to any identity provider, including Azure Active Directory and other OIDC-compliant systems.

AWS Cognito
Hosted user pools with built-in MFA support.

Save and return
Users can pause and resume. Configure as single draft, multi-journey, or one-and-done.

Configurable session timeouts
Set inactivity limits with in-browser warnings before sign-out.

Group-based sharing
Users in the same group can view each other's submissions, for collaborative or organisational journeys.

Read-only access
Grant view-only permissions to staff or reviewers without allowing edits.

Integrations

Connect to Anything

Seamlessly integrate Govforms into the rest of your software ecosystem.
Use out-the-box connectors or custom secure API calls.

Connect your Govforms service libraries to your own secure SharePoint drop-site, with easy configuration and built-in connectivity tests.

Create SharePoint list items for each customer submission in just a few clicks with auto-mapping, or control mapping with logic templates for fine-grained data transforms.

Comprehensive file upload validation and processing options including auto-compress, image-to-PDF conversion, file size and type validation and AV scanning.

Support for single site access permissions allowing you to restrict Govforms access to a single site within your Microsoft tenant, with secure secret key management built-in.

Configure Microsoft Power Automate to move data from your Govforms SharePoint drop site to downstream system.

Send user uploaded files to your SharePoint site, with built-in structured folder naming.

Send a PDF copy of users answers to your SharePoint site at the same time you email it to your customer.

Support for separate QA and Production sites.

Get started with smarter
digital service delivery

Take the first step towards streamlined digital services with a personalized consultation from our expert team.