| Who it’s for | Public‑sector and regulated teams across central government, agencies and local authorities who need production‑grade online services on or off GOV.UK. | Central government teams creating online forms that are linked from the GOV.UK website, using a GOV.UK account and publishing workflow. |
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Design & UX
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Full GOV.UK and MOJ Design System support, including start pages, task lists, complex branching journeys, check‑your‑answers, review flows and rich components.
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Uses accessible GOV.UK templates and question types to create simple, consistent GOV.UK‑style forms without needing coding or design skills.
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Security & hosting
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UK‑hosted, UK‑only data residency with ISO‑aligned controls, production SLAs and cookie‑free, server‑side analytics for sensitive public‑sector services.
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Run by GDS on government infrastructure, designed to meet government cyber‑security standards and protect user data while complying with data‑protection regulations.
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Environments & change
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Separate Prototype, QA and Production environments with one‑click deploy, full change history and roll‑back for every service, aligned with Alpha/Beta/Live ways of working.
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Draft and live versions for each form, so teams can prepare and review changes before updating a live GOV.UK form, with organisation admins controlling who can publish.
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Integrations & outputs
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Deep Microsoft 365 integration (SharePoint libraries and lists, Dataverse, Power Automate), REST/HTTPS APIs, GOV.UK Notify email and SMS, Ordnance Survey data, PDFs and carts for complex workflows.
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Sends submissions to a chosen email inbox and allows CSV download of responses, with optional GOV.UK Pay integration to take payments at the end of a form.
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Analytics & audit
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Rich, cookie‑free analytics for every service with journey‑level, page‑level and field‑level metrics, plus full submission and action audit trails for operational and assurance needs.
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Simple built‑in metrics to see how many forms were submitted and the completion rate over recent days, supporting basic monitoring of form performance.
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Pricing mindset
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Free while you design and test; once live, simple per‑transaction pricing plus a predictable UK support fee per service, designed for transparent public‑sector cost control.
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Free to use for central government organisations, with access managed by departmental GOV.UK Forms admins and a memorandum of understanding with GDS.
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Support & expertise
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UK‑based live‑service support with SLAs, proactive monitoring and optional help from specialists in GDS‑aligned service design, content and integration for complex multi‑channel services.
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Supported and maintained by the GOV.UK Forms team at GDS, with guidance, documentation and best‑practice content on creating accessible, good‑quality GOV.UK forms.
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