Successes

Research England

Rapid delivery of five GDS-compliant surveys in a few weeks; 17x cheaper than incumbent supplier
With a tight budget and deadline, Research England delivered thousands of survey responses 17x cheaper than its legacy supplier, all through Govforms.
The Challenge
  • Launch five small scale surveys to universities with complex questions in short notice.
  • Work with a tiny budget of a few thousand pounds.
  • Integrate submissions with a ticketing system Freshdesk.

Our Solution
  • We trained two inhouse people in the Research England Policy and engineering team to use the Govforms Platform.
  • The Govforms Digital Survey Builder reused common GDS Design system components and patterns, as well as a front end tool to accelerate service assembly.
  • We obtained a restful API from Freshdeck to integrate into the Govforms Platform through out of the box configuration.

The Outcome
  • Successfully delivered within time and budget.
  • 17x cheaper than incumbent supplier and delivered within a few weeks.
  • Five surveys delivered exploring aspects of the Research Excellence Framework enabling users to enter key information, attach documents to upload, save and come back later securely​.
  • ​The surveys enjoyed bug free experiences: across 4028 returning journeys and 943 submissions / completions.
    • Main Panel Chair Recruitment with 506 returning journeys and 50 submissions​
    • People, Culture and Environment (PCE) Expression of Interest with 584 returning journeys and 110 completions
    • People, Culture and Environment (PCE) Pilot Panel Recruitment with 1759 returning journeys and 569 submissions
    • People and Diversity Advisory Panel Recruitment with 669 returning journeys and 122 completions
    • Research Diversity Advisory Panel Recruitment with 510 returning journeys and 92 submissions
  • Research England team members designed and built the surveys; self-trained to a proficient level on the Govforms Platform
  • Surveys created using Research England branding met GDS standards.
  • Surveys were integrated with Freshdesks to control the monitoring of submission responses.
  • Consequently, Govforms platform became an approved technology for wider use in the whole of UKRI 9 councils of which Research England is one.​​

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