Successes

Research England

Rapid delivery of five GDS-compliant surveys in a few weeks; 17x cheaper than incumbent supplier

With a tight budget and deadline, Research England delivered thousands of survey responses 17x cheaper than its legacy supplier, all through Govforms.

The Challenge

Launch five small scale surveys to universities with complex questions in short notice.
Work with a tiny budget of a few thousand pounds.
Integrate submissions with a ticketing system Freshdesk.

‍

Our Solution

We trained two inhouse people in the Research England Policy and engineering team to use the Govforms Platform.
The Govforms Digital Survey Builder reused common GDS Design system components and patterns, as well as a front end tool to accelerate service assembly.
We obtained a restful API from Freshdeck to integrate into the Govforms Platform through out of the box configuration.

‍

The Outcome

Successfully delivered within time and budget.
17x cheaper than incumbent supplier and delivered within a few weeks.
Five surveys delivered exploring aspects of the Research Excellence Framework enabling users to enter key information, attach documents to upload, save and come back later securely.
The surveys enjoyed bug free experiences: across 4028 returning journeys and 943 submissions / completions.
- Main Panel Chair Recruitment with 506 returning journeys and 50 submissions
- People, Culture and Environment (PCE) Expression of Interest with 584 returning journeys and 110 completions
- People, Culture and Environment (PCE) Pilot Panel Recruitment with 1759 returning journeys and 569 submissions
- People and Diversity Advisory Panel Recruitment with 669 returning journeys and 122 completions
- Research Diversity Advisory Panel Recruitment with 510 returning journeys and 92 submissions
Research England team members designed and built the surveys; self-trained to a proficient level on the Govforms Platform
Surveys created using Research England branding met GDS standards.
Surveys were integrated with Freshdesks to control the monitoring of submission responses.
Consequently, Govforms platform became an approved technology for wider use in the whole of UKRI 9 councils of which Research England is one.

‍

View More

View All

Ofsted

Customer Success

Built a unified inspection report submission service using Govforms to streamline processes, enhance data quality, and ensure compliance deployed in just weeks.

Learn more

The Scottish Government

Covid Grant Success

Delivered a 12-page gov.scot-branded grant application portal in just two weeks, seamlessly routing citizens to their local authority and supporting thousands via secure, accessible service at 8× lower cost than traditional bespoke builds.