Successes

Ofsted

Customer Success

Built a unified inspection report submission service using Govforms to streamline processes, enhance data quality, and ensure compliance deployed in just weeks.

The Challenge

Replatform several complex and long time to complete services integrating into back end databases.
Work within tight financial budget of ~£2m spread over a dozen services and aggressive delivery timescales.

Our Solution

Utilised the digital services builder platform.
Worked with policy and business colleagues to tailor and rapidly iterate content using our form builder service.Provided training to the Ofsted team so they could use form builder.
Worked with Ofsted IT colleagues to analyse their APIs and configured user data mapping to the back end database.
Created reusable workflow automation product for an enterprise sized Operations team.

The Outcome

Delivered 9 important child safeguarding services containing 542 distinct pages of content.
Introduced the platform on a new cloud instance, with new integration mapping and a new reviewer workflow application.
Implemented all services from inception to live within 12 months.
250k+ form design content and component changes made by Content Designers with no technical development needed.
Served ~44k external users and form submissions, 180+ internal reviewer users with 99.9% service availability.
Successfully utilised HMRC and Ofsted combined investment of ~£5m, into a without rival, feature rich, digital services builder platform that can be used by other Government Departments and Local Government alike.

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The Scottish Government

Covid Grant Success

Delivered a 12-page gov.scot-branded grant application portal in just two weeks, seamlessly routing citizens to their local authority and supporting thousands via secure, accessible service at 8× lower cost than traditional bespoke builds.

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DLUHC

Levelling Up Fund 2 Success

DLUHC streamlined data collection across multiple housing initiatives using Govforms, improving efficiency, accuracy, and compliance while reducing delivery time and costs.